Cancellation Policies
Your Site allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) Will be enforced to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests while viewing their travel plans are able to review any penalties and also cancel by clicking ‘Cancel’ on the respective reservation. A host will be able to see the number of reservations a guest has Cancelled Over the past 12 months when the guest submits Booking request.
Flexible: Full refund 1 day prior to arrival
- Delivery fee are always refunded if the guest did not pick up.
- The Your Site service fee is refundable if the guest cancels before the trip starts. If a guest books a reservation that overlaps with any part of an existing reservation, we won’t refund the Your Site service fee if they decide to cancel.
- Accommodation fees (the total daily rate you're charged) are refundable in certain circumstances as outlined below.
- If there is a complaint from either party, notice must be given to Your Site within 24 hours of check-in.
- Your Site will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Your Site for any other reason permitted under the Terms of Service. Please review these exceptions.
- Applicable taxes will be retained and remitted.
3:00 PM
For a full refund of accommodation fees, cancellation must be made a full 24 hours prior to listing’s local pick up time (or 3:00 PM if not specified) on the day of pick up. For example, if check-in is on Friday, cancel by Thursday of that week before pick up time.
3:00 PM
If the guest cancels less than 24 hours before check-in, the first day is non-refundable.
11.00 AM
If the guest arrives and decides to leave early, the accommodation fees for the days not spent 24 hours after the official cancellation are fully refunded.
